forum des utilisateurs

We have had a serious problem with our database:

Whilst crosstabulting some variables, the computer froze. After re-loading, some data got lost.

Our 24 questions questionnaires with 60 replies became a 19 questions questionnaires with 90 replies!

After re-starting, we got 10 questions with 141 responses!!!!!!

The data is simply messed up.

WHAT HAPPENED!???? What can we do to resolve this?

The following message appeared: "incorrect characters have been inserted in the response file" and we also got a notification of 53 rectifications we never made!

Hi,

Your study is damaged.
I think that questions were lost then your answers were damaged
You have to retrieve a backup of your data.

To find the reason of this problem, it would be necessary to make tests but it is a long and laborious work.

I advise you to make regularly saves by safety.

Best regards,

Thank you Guillaume.

We usually back up our studies on at least 3 different locations as a precaution.

When will Sphinx have an agent in Great Britain? We used to find Richard very useful in the past.

Hi,
I am Claire in charge of International relations at Sphinx.
We are currently setting up a partnership with a company in the UK.
They will be operationnal in September.
Thanks